Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customer-service@gamerscentcandles.com. Instructions for returning your items will be provided once the return has been authorized.   

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer-service@gamerscentcandles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been fully or partially used are not eligible for return. However, if you have an issue with a purchased item that is only discovered once the item has been partially used, reach out to us and we will make our best effort to correct the issue.

Exchanges
In most cases, we can support exchanges, however, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer-service@gamerscentcandles.com.

 

Restocking Fees
Products that are returned for reasons other than being defective may incur a 5% restocking fee (determined on a case-by-case basis).